:root{
  --bg:#f7f8fa;--surface:#fff;--surface-2:#fbfcfd;--ink:#131722;--ink-2:#283142;--muted:#70798a;--muted-2:#9aa2af;
  --line:#e6e9ef;--line-strong:#d9dee8;--soft:#f1f4f8;--soft-blue:#edf3ff;--accent:#1f4da3;--accent-2:#173e88;
  --green:#147a4e;--green-soft:#e9f6ef;--amber:#a15b09;--amber-soft:#fff4df;--red:#b23642;--red-soft:#fdecee;
  --nav:#111722;--nav-2:#1a2230;--shadow:0 18px 55px rgba(21,31,50,.10);
  font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif
}
*{box-sizing:border-box}html,body,#app{height:100%}body{margin:0;background:var(--bg);color:var(--ink);font-size:13px;-webkit-font-smoothing:antialiased}.hidden{display:none!important}button,input,select,textarea{font:inherit;color:inherit}button,select{user-select:none}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid rgba(31,77,163,.24);outline-offset:2px}
.auth-gate{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 18% 10%,#edf3ff 0,transparent 36%),var(--bg)}.auth-card{width:min(440px,calc(100vw - 32px));background:#fff;border:1px solid var(--line);border-radius:22px;padding:36px;box-shadow:var(--shadow);display:grid;gap:20px}.brand-mark{width:52px;height:52px;border-radius:15px;background:linear-gradient(145deg,#2558b5,#173f8f);color:#fff;display:grid;place-items:center;font-size:24px;font-weight:760;box-shadow:0 8px 22px rgba(31,77,163,.22)}.brand-mark.small{width:34px;height:34px;border-radius:10px;font-size:16px;box-shadow:none}.eyebrow,.page-kicker{font-size:10px;letter-spacing:.14em;text-transform:uppercase;color:var(--accent);font-weight:800}.auth-card h1{margin:5px 0 6px;font-size:26px;letter-spacing:-.025em}.auth-card p{margin:0;color:var(--muted);line-height:1.55}.auth-card label{display:grid;gap:8px;font-weight:650}.auth-card input{border:1px solid var(--line-strong);border-radius:12px;padding:12px 14px;outline:none;background:#fcfdff}.auth-card input:focus{border-color:#9bb0dd;box-shadow:0 0 0 3px #edf2ff}.error-text{color:var(--red);min-height:18px}.wide{width:100%}
.workspace{height:100vh;display:grid;grid-template-columns:220px 390px minmax(500px,1fr) 320px;background:var(--surface);overflow:hidden}.workspace.context-collapsed{grid-template-columns:220px 390px minmax(500px,1fr) 0}.workspace.context-collapsed .context{opacity:0;pointer-events:none;border-left:0;padding:0}
.nav{background:var(--nav);color:#fff;padding:16px 12px 14px;display:flex;flex-direction:column;min-width:0}.nav-brand{display:flex;gap:10px;align-items:center;padding:0 8px 16px}.brand-copy{display:grid;line-height:1.15}.brand-copy b{font-size:13px}.brand-copy span{font-size:10px;color:#8994a5;margin-top:3px}.nav-workspace{padding:8px 7px 18px;border-bottom:1px solid rgba(255,255,255,.06);margin-bottom:12px}.nav-label{font-size:9px;text-transform:uppercase;letter-spacing:.12em;color:#697589;font-weight:800;margin:0 4px 7px}.nav-workspace select{width:100%;border:1px solid #2b3546;background:#171e2b;color:#edf2fb;border-radius:9px;padding:9px 10px;font-size:12px;font-weight:650;outline:none}.nav nav{display:grid;gap:3px}.nav-item{border:0;background:transparent;color:#aeb7c6;text-align:left;border-radius:9px;padding:10px 10px;cursor:pointer;display:grid;grid-template-columns:20px 1fr auto;align-items:center;gap:7px;transition:.14s}.nav-item:hover{background:#171f2c;color:#fff}.nav-item.active{background:#202a3a;color:#fff}.nav-icon{width:18px;text-align:center;color:#8da0bd}.nav-item.active .nav-icon{color:#8eb4ff}.nav-text{font-size:12px;font-weight:570}.badge{min-width:20px;padding:2px 6px;border-radius:999px;background:#2d61bd;color:#fff;font-size:10px;text-align:center}.nav-bottom{margin-top:auto;display:grid;gap:10px}.status-card{display:flex;gap:9px;align-items:center;color:#8f99aa;font-size:10px;padding:9px 8px;border-top:1px solid rgba(255,255,255,.06)}.status-card i{width:7px;height:7px;background:#3abd79;border-radius:50%;box-shadow:0 0 0 3px rgba(58,189,121,.12);flex:none}.status-card div{display:grid}.status-card b{color:#aab4c4;font-size:10px;font-weight:600}.status-card span{font-size:9px;margin-top:2px}.profile-row{display:grid;grid-template-columns:30px 1fr 28px;gap:8px;align-items:center;padding:7px 6px;border-radius:9px}.profile-row:hover{background:#171f2c}.profile-avatar{width:30px;height:30px;border-radius:9px;background:#26344a;display:grid;place-items:center;color:#dce6f8;font-size:10px;font-weight:800}.profile-copy{display:grid;min-width:0}.profile-copy b{font-size:10px;color:#d9e0ea;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.profile-copy span{font-size:9px;color:#788498;margin-top:2px}.icon-plain{border:0;background:transparent;color:#8792a4;cursor:pointer;width:28px;height:28px;border-radius:7px}.icon-plain:hover{background:rgba(255,255,255,.06);color:inherit}
.queue{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0;background:#fff}.queue-head{padding:19px 16px 13px;border-bottom:1px solid var(--line);display:grid;gap:13px;background:#fff}.queue-title{display:flex;justify-content:space-between;align-items:center}.queue-title h1{margin:2px 0 2px;font-size:20px;letter-spacing:-.025em}.queue-title span{color:var(--muted);font-size:11px}.icon-btn{border:1px solid var(--line);background:#fff;border-radius:9px;width:34px;height:34px;cursor:pointer;color:#5f6877;transition:.14s}.icon-btn:hover{border-color:#cfd5df;background:#fafbfc;color:var(--ink)}.search-wrap{height:40px;border:1px solid var(--line);border-radius:10px;display:flex;align-items:center;padding:0 9px;gap:8px;background:#f9fafc}.search-wrap:focus-within{border-color:#afbfdd;background:#fff;box-shadow:0 0 0 3px #f0f4fc}.search-icon{color:#7d8796}.search-wrap input{border:0;background:transparent;outline:0;width:100%;font-size:12px}.search-wrap kbd{font:10px/1.4 ui-monospace,SFMono-Regular,Menlo,monospace;color:#9aa2ae;border:1px solid var(--line);border-bottom-color:#cfd4dd;background:#fff;padding:0 5px;border-radius:5px}.filters{display:flex;gap:5px;align-items:center;flex-wrap:wrap}.filter{border:1px solid var(--line);background:#fff;border-radius:999px;padding:5px 9px;font-size:10px;font-weight:650;color:#626c7c;cursor:pointer}.filter:hover{background:#f8f9fb}.filter.active{background:var(--soft-blue);border-color:#becded;color:var(--accent)}.filters select{margin-left:auto;border:0;color:var(--muted);background:transparent;font-size:10px;max-width:110px}.conversation-list{overflow:auto;flex:1;scrollbar-width:thin;scrollbar-color:#dce1e9 transparent}.conversation{position:relative;padding:13px 14px 13px 15px;border-bottom:1px solid #f0f2f5;display:grid;grid-template-columns:40px minmax(0,1fr) 8px;gap:10px;cursor:pointer;transition:.12s}.conversation:before{content:"";position:absolute;left:0;top:8px;bottom:8px;width:3px;border-radius:0 3px 3px 0;background:transparent}.conversation:hover{background:#fafbfc}.conversation.active{background:#f2f6ff}.conversation.active:before{background:var(--accent)}.conversation.unread .conv-name{font-weight:760}.avatar{width:38px;height:38px;border-radius:12px;background:#edf1f7;color:#35455f;display:grid;place-items:center;font-weight:760;font-size:11px;flex:none}.avatar.large{width:58px;height:58px;font-size:17px;border-radius:18px}.conv-main{min-width:0}.conv-top{display:flex;justify-content:space-between;gap:10px;align-items:center}.conv-name{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:620;color:#1a202b}.conv-time{font-size:10px;color:#929aa7;flex:none}.conv-preview{color:#727b8b;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:11px;line-height:1.4}.conv-meta{display:flex;gap:5px;margin-top:7px;align-items:center}.mini-pill,.channel-badge,.priority-badge{font-size:9px;line-height:1;border-radius:999px;padding:4px 6px;background:#f1f3f6;color:#697383;border:1px solid transparent}.mini-pill.channel-facebook,.channel-badge.channel-facebook{background:#edf3ff;color:#2858ad}.mini-pill.channel-instagram,.channel-badge.channel-instagram{background:#f9eef8;color:#9b3b88}.mini-pill.channel-whatsapp,.channel-badge.channel-whatsapp{background:#eaf8f0;color:#19794a}.mini-pill.channel-website,.channel-badge.channel-website{background:#f1f2f5;color:#566171}.mini-pill.owner-human{background:#edf2ff;color:#2858ad}.mini-pill.priority-high,.priority-badge.high{background:var(--amber-soft);color:var(--amber)}.mini-pill.priority-urgent,.priority-badge.urgent{background:var(--red-soft);color:var(--red)}.priority-badge{font-weight:700;text-transform:capitalize}.unread-dot{width:7px;height:7px;background:var(--accent);border-radius:50%;margin-top:5px}.queue-skeleton,.empty-state{padding:44px 22px;text-align:center;color:var(--muted);font-size:11px}
.thread{display:flex;min-width:0;background:#fff;border-right:1px solid var(--line);position:relative}.thread-empty,.context-empty{margin:auto;text-align:center;color:var(--muted);display:grid;justify-items:center;gap:6px;padding:32px}.empty-orb{width:52px;height:52px;border:1px solid var(--line);border-radius:16px;margin-bottom:6px;display:grid;place-items:center;color:var(--accent);font-size:18px;background:#fff;box-shadow:0 8px 22px rgba(20,30,50,.05)}.thread-empty h2{color:var(--ink);font-size:17px;margin:0}.thread-empty p{margin:0;max-width:330px;line-height:1.5}.thread-view{width:100%;display:flex;flex-direction:column;min-height:0}.thread-head{height:72px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;padding:0 18px;flex:none;background:rgba(255,255,255,.96);backdrop-filter:blur(8px)}.thread-person{display:flex;gap:10px;align-items:center;min-width:0}.thread-identity{min-width:0}.thread-name-row{display:flex;gap:7px;align-items:center}.thread-person h2{font-size:14px;letter-spacing:-.01em;margin:0 0 4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.subline{display:flex;gap:7px;align-items:center;color:var(--muted);font-size:10px}.sub-sep{color:#c2c7cf}.ownership-state{display:inline-flex;gap:5px;align-items:center}.ownership-state i{width:6px;height:6px;background:#3aae77;border-radius:50%}.ownership-state.human i{background:#4a6cb4}.thread-actions{display:flex;gap:6px;align-items:center}.mobile-back{display:none;border:0;background:transparent;font-size:18px;cursor:pointer}.btn{border:0;border-radius:9px;padding:9px 12px;font-size:10px;font-weight:700;cursor:pointer;transition:.14s}.btn.primary{background:var(--accent);color:#fff}.btn.primary:hover{background:var(--accent-2)}.btn.ghost{background:#fff;border:1px solid var(--line);color:#404957}.btn.ghost:hover{background:#fafbfc;border-color:#d2d7df}.context-toggle{display:none}.message-list{flex:1;overflow:auto;padding:24px max(26px,7%);background:#f8f9fb;display:flex;flex-direction:column;gap:14px;scrollbar-width:thin;scrollbar-color:#dce1e9 transparent}.message{max-width:min(74%,640px);display:grid;gap:4px}.message.customer{align-self:flex-start}.message.ai,.message.human{align-self:flex-end}.bubble{padding:10px 12px;border-radius:13px;line-height:1.5;white-space:pre-wrap;font-size:12px;box-shadow:0 1px 1px rgba(20,28,42,.02)}.customer .bubble{background:#fff;border:1px solid var(--line);border-bottom-left-radius:5px}.ai .bubble{background:#eef4ff;color:#243955;border:1px solid #dfe9fb;border-bottom-right-radius:5px}.human .bubble{background:#1b2b46;color:#fff;border-bottom-right-radius:5px}.message-meta{font-size:9px;color:#9aa1ac;padding:0 3px}.ai .message-meta,.human .message-meta{text-align:right}.composer{border-top:1px solid var(--line);padding:9px 16px 13px;background:#fff;flex:none}.composer-status{display:flex;justify-content:space-between;align-items:center;color:var(--muted);font-size:10px;margin-bottom:7px}.composer-status span{display:flex;align-items:center;gap:6px}.composer-status span i{width:6px;height:6px;border-radius:50%;background:#3aae77}.composer-status span.human i{background:#4a6cb4}.text-btn{border:0;background:transparent;color:var(--accent);cursor:pointer;padding:2px 0;font-size:10px;font-weight:650}.text-btn.small{font-size:9px}.composer-box{border:1px solid var(--line-strong);border-radius:12px;padding:9px 9px 8px;display:grid;gap:6px;background:#fff;box-shadow:0 5px 18px rgba(25,35,50,.04)}.composer-box:focus-within{border-color:#b9c6dc;box-shadow:0 0 0 3px #f0f4fb}.composer-box textarea{border:0;outline:0;resize:none;width:100%;min-height:42px;max-height:120px;background:transparent;font-size:12px;line-height:1.45}.composer-box textarea:disabled{background:transparent;color:#9ba3af}.composer-actions{display:flex;justify-content:space-between;align-items:center}.composer-hint{font-size:9px;color:#a0a7b2}.send-btn{width:35px;height:32px;border:0;border-radius:8px;background:var(--accent);color:#fff;cursor:pointer}.send-btn:disabled{opacity:.32;cursor:not-allowed}
.context{background:#fbfcfd;overflow:auto;padding:0 19px 22px;border-left:0;transition:opacity .15s,width .15s;scrollbar-width:thin}.context-top{height:50px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);margin-bottom:8px}.context-top .section-title{margin:0}.context-close{display:none}.context-profile{text-align:center;padding:16px 0 21px}.context-profile .avatar{margin:auto}.context-profile h3{margin:11px 0 4px;font-size:14px}.context-profile p{margin:0;color:var(--muted);font-size:10px;line-height:1.45}.context-action{margin-top:12px;border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 10px;color:#46505e;font-size:9px;font-weight:650;cursor:pointer}.context-section{border-top:1px solid var(--line);padding:16px 0}.section-title{text-transform:uppercase;letter-spacing:.095em;color:#8b93a0;font-size:9px;font-weight:800;margin-bottom:10px}.section-title-row{display:flex;align-items:center;justify-content:space-between}.stat-row{display:flex;justify-content:space-between;align-items:center;padding:6px 0;font-size:10px}.stat-row>span{color:#697282}.stat-row b{font-size:10px;font-weight:650}.stat-row select{border:0;background:transparent;text-align:right;color:var(--ink);font-weight:650;font-size:10px}.chips{display:flex;gap:6px;flex-wrap:wrap}.chip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:4px 7px;font-size:9px;color:#596473}.chip.channel-facebook{background:#edf3ff;border-color:#dfe9fb;color:#2858ad}.chip.channel-instagram{background:#f9eef8;border-color:#f0dff0;color:#93417f}.chip.channel-whatsapp{background:#eaf8f0;border-color:#d7f0e2;color:#18794a}.chip.channel-website{background:#f1f2f5;color:#566171}.orders-list{display:grid;gap:8px}.order-card{border:1px solid var(--line);background:#fff;border-radius:10px;padding:10px;display:grid;gap:5px}.order-card b{font-size:10px;text-transform:capitalize}.muted-text{color:var(--muted);font-size:10px}.context-empty{font-size:10px}.context-empty b{color:#545d6b}.context-empty span{max-width:180px;line-height:1.45}.context-empty-icon{width:38px;height:38px;border-radius:12px;background:#f0f3f8;display:grid;place-items:center;color:#7d8797}.toast{position:fixed;bottom:20px;right:20px;background:#151c28;color:#fff;padding:9px 13px;border-radius:9px;font-size:10px;box-shadow:0 12px 34px rgba(13,20,30,.22);opacity:0;pointer-events:none;transform:translateY(8px);transition:.18s;z-index:20}.toast.show{opacity:1;transform:none}
@media(max-width:1380px){.workspace{grid-template-columns:190px 350px minmax(460px,1fr) 285px}.nav-text{font-size:11px}}
@media(max-width:1180px){.workspace{grid-template-columns:72px 350px minmax(460px,1fr)}.nav-brand{justify-content:center}.brand-copy,.nav-workspace,.nav-text,.profile-copy,.status-card div{display:none}.nav-item{grid-template-columns:1fr;justify-items:center;padding:11px 8px}.nav-item .badge{position:absolute;margin-left:25px;margin-top:-17px}.nav-item{position:relative}.nav-icon{font-size:15px}.profile-row{grid-template-columns:1fr;justify-items:center}.context{display:none}.context-toggle{display:inline-grid;place-items:center}.workspace.context-collapsed{grid-template-columns:72px 350px minmax(460px,1fr)}}
@media(max-width:820px){.workspace,.workspace.context-collapsed{grid-template-columns:1fr}.nav,.context{display:none}.queue{position:absolute;inset:0;z-index:2;background:#fff}.thread{position:absolute;inset:0;z-index:3}.thread.thread-mobile-hidden{display:none}.queue.queue-mobile-hidden{display:none}.mobile-back{display:block}.thread-actions .btn.ghost{display:none}.message-list{padding:18px}.composer-hint{display:none}}

/* ===== 0.12.6 final SaaS polish ===== */
:root{--accent-soft:#eef4ff;--accent-border:#d8e4fb;--thread-bg:#f6f8fb;--context-bg:#f8fafc}
.workspace{grid-template-columns:216px 382px minmax(560px,1fr) 336px}
.queue-head{padding:18px 15px 12px}.queue-title h1{font-size:19px}
.conversation{padding:14px 14px 14px 15px;grid-template-columns:42px minmax(0,1fr) 8px}
.conversation:hover{background:#f7f9fc}.conversation.active{background:linear-gradient(90deg,#edf4ff 0,#f5f8ff 100%)}
.conversation.active:before{top:0;bottom:0;width:3px;border-radius:0}
.avatar{width:40px;height:40px;border-radius:13px;background:linear-gradient(145deg,#eef2f8,#e5ebf4)}
.conv-name{font-size:12px;letter-spacing:-.006em}.conv-preview{font-size:11px;color:#626d7d}.conv-meta{margin-top:8px}
.thread{background:var(--thread-bg)}
.thread-head{height:68px;padding:0 20px;background:rgba(255,255,255,.98);box-shadow:0 1px 0 rgba(21,31,50,.02)}
.thread-person h2{font-size:14.5px}.thread-actions{gap:8px}.thread-actions .btn{min-height:34px;padding:8px 13px}
.thread-actions .btn.primary{box-shadow:0 4px 12px rgba(31,77,163,.14)}.thread-actions .btn.ghost{background:#fbfcfe}
.message-list{padding:22px clamp(24px,5vw,68px) 30px;background:radial-gradient(circle at 50% 0%,rgba(31,77,163,.025),transparent 38%),var(--thread-bg);gap:12px}
.day-separator{display:flex;align-items:center;justify-content:center;margin:2px 0 10px;position:relative}
.day-separator:before{content:"";height:1px;background:#e4e8ef;position:absolute;left:0;right:0;top:50%}
.day-separator span{position:relative;background:var(--thread-bg);padding:0 10px;color:#9aa2af;font-size:9px;font-weight:700;letter-spacing:.02em}
.message{max-width:min(70%,620px);gap:3px}.message-role{font-size:8px;line-height:1;color:#a0a8b4;font-weight:800;letter-spacing:.11em;padding:0 4px;margin-bottom:1px}
.ai .message-role,.human .message-role{text-align:right}
.bubble{padding:11px 13px;font-size:11.5px;line-height:1.55;box-shadow:0 1px 2px rgba(21,31,50,.025)}
.customer .bubble{border-color:#dde2ea;background:#fff}.ai .bubble{background:#edf4ff;border-color:#d6e4ff;color:#1e3558}
.human .bubble{background:#17263f;color:#f8fbff;box-shadow:0 4px 14px rgba(20,35,57,.10)}
.message-meta{display:flex;gap:4px;align-items:center;font-size:8.5px;color:#a1a8b3;padding:1px 4px}.ai .message-meta,.human .message-meta{justify-content:flex-end}
.composer{padding:8px 16px 12px;background:rgba(255,255,255,.98)}.composer-status{margin-bottom:6px}
.composer-box{border-radius:11px;padding:7px 8px 7px;gap:4px;box-shadow:0 3px 12px rgba(25,35,50,.035)}
.composer-box textarea{min-height:32px;max-height:96px;line-height:1.4}.composer-actions{min-height:28px}.send-btn{width:33px;height:30px}
.composer.ai-locked{padding-top:8px}.composer.ai-locked .composer-box{background:#f7f9fc;border-style:dashed;box-shadow:none}
.composer.ai-locked .composer-box textarea{min-height:26px;height:26px;color:#8993a3}.composer.ai-locked .composer-actions{min-height:24px}.composer.ai-locked .composer-hint{opacity:.65}
.context{background:var(--context-bg);padding:0 14px 18px;border-left:1px solid #edf0f4}.context-top{height:50px;margin-bottom:10px}
.context-profile{padding:12px 10px 16px;background:#fff;border:1px solid var(--line);border-radius:14px;margin-bottom:10px}
.context-profile .avatar.large{width:54px;height:54px;border-radius:17px;background:linear-gradient(145deg,#eef3fb,#e5ebf5)}
.context-profile h3{font-size:13px;margin-top:10px}.context-action{margin-top:10px;background:#f9fbfd}
.context-section.context-card{border:1px solid var(--line);background:#fff;border-radius:13px;padding:13px;margin:0 0 10px}
.context-section.context-card + .context-section.context-card{border-top:1px solid var(--line)}
.section-title{margin-bottom:9px}.stat-row{padding:7px 0;border-bottom:1px solid #f0f2f5}.stat-row:last-child{border-bottom:0}
.stat-row select{min-width:88px;padding:4px 22px 4px 8px;border:1px solid #e4e8ef;border-radius:7px;background:#fafbfd;text-align:left}
.stat-row b{padding:4px 8px;border-radius:7px;background:#f5f7fa;color:#3e4755}
.chips{gap:5px}.chip{padding:5px 8px;font-weight:650}.context-empty-mini{display:grid;gap:3px;padding:7px 0}
.context-empty-mini b{font-size:10px;color:#596373}.context-empty-mini span{font-size:9px;color:#9aa2af;line-height:1.45}
.order-card{border-radius:9px;background:#fafbfd;box-shadow:none}.nav{padding-top:15px}.nav-brand{padding-bottom:14px}.nav-item{min-height:38px}
.nav-item.active{background:linear-gradient(90deg,#1e2a3c,#202b3e)}.status-card{padding-top:11px}.search-wrap{background:#fafbfd}.filter{padding:5px 10px}
.toast{padding:10px 14px;border-radius:10px}.empty-orb.small{width:40px;height:40px;border-radius:12px;font-size:14px}
.message-empty{display:grid;justify-items:center;gap:5px}.message-empty b{color:#5d6675;font-size:11px}.message-empty span{color:#9ba3af;font-size:9px}
@media(max-width:1450px){.workspace{grid-template-columns:196px 350px minmax(500px,1fr) 306px}.message-list{padding-inline:34px}}
@media(max-width:1180px){.workspace{grid-template-columns:72px 348px minmax(460px,1fr)}}

/* ===== 0.14.0 sales workspace: CRM, Orders, Customers ===== */
.disabled-nav{opacity:.48;cursor:not-allowed}.disabled-nav:hover{background:transparent;color:#aeb7c6}
.business-page{grid-column:2/-1;min-width:0;overflow:auto;background:#f6f8fb}.business-page-content{padding:26px 28px 48px;max-width:1600px;margin:0 auto}
.page-header{display:flex;justify-content:space-between;gap:24px;align-items:flex-start;margin-bottom:22px}.page-header h1{font-size:27px;line-height:1.1;letter-spacing:-.035em;margin:5px 0 6px}.page-header p{margin:0;color:var(--muted);font-size:12px;line-height:1.55;max-width:680px}.page-actions{display:flex;gap:8px}.btn.danger{color:var(--red);border-color:#f2cfd4;background:#fff}.btn.danger:hover{background:#fff6f7}
.kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px}.kpi-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 17px;display:grid;gap:5px;min-height:96px}.kpi-card>span{text-transform:uppercase;letter-spacing:.08em;color:#8a93a2;font-size:9px;font-weight:800}.kpi-card>b{font-size:22px;letter-spacing:-.025em;color:#172030}.kpi-card small{font-size:10px;color:#8d95a2}
.panel{background:#fff;border:1px solid var(--line);border-radius:15px;box-shadow:0 1px 2px rgba(21,31,50,.02)}.panel-head{padding:16px 17px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:12px;align-items:center}.panel-head h2{font-size:14px;margin:0 0 4px}.panel-head p{font-size:10px;color:var(--muted);margin:0}.crm-grid{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:14px;align-items:start}.pipeline-panel{overflow:hidden}.pipeline-board{display:grid;grid-template-columns:repeat(6,minmax(190px,1fr));gap:1px;background:var(--line);overflow:auto}.pipeline-column{background:#f8fafc;min-height:520px;padding:0 10px 14px}.pipeline-column-head{height:46px;display:flex;align-items:center;justify-content:space-between;color:#566172;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.055em;position:sticky;top:0;background:#f8fafc;z-index:1}.pipeline-column-head b{width:22px;height:22px;border-radius:999px;background:#edf1f6;display:grid;place-items:center;font-size:9px}.pipeline-cards{display:grid;gap:8px}.lead-card{border:1px solid #e5e9f0;background:#fff;border-radius:11px;padding:11px;text-align:left;cursor:pointer;box-shadow:0 1px 2px rgba(20,30,50,.025);transition:.14s}.lead-card:hover{border-color:#cbd7eb;box-shadow:0 6px 18px rgba(25,42,68,.07);transform:translateY(-1px)}.lead-card-top{display:flex;gap:7px;align-items:flex-start}.lead-card-top b{font-size:11px;line-height:1.35;color:#202837}.priority-dot{width:7px;height:7px;border-radius:50%;background:#9ba4b2;flex:none;margin-top:4px}.priority-dot.high{background:#e49a2f}.priority-dot.urgent{background:#d94b5b}.lead-card p{font-size:9.5px;color:#7d8695;margin:6px 0 10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.lead-card-foot{display:flex;justify-content:space-between;gap:8px;font-size:9px;color:#929aa7}.column-empty{border:1px dashed #dfe4eb;border-radius:10px;padding:16px;text-align:center;color:#a0a7b2;font-size:9px}.followup-panel{overflow:hidden}.followup-list{padding:8px 10px 12px;display:grid;gap:3px}.followup-item{display:grid;grid-template-columns:minmax(0,1fr) 28px;gap:8px;align-items:center;padding:10px;border-radius:9px}.followup-item:hover{background:#f8fafc}.followup-item.overdue{background:#fff8f0}.followup-item>div{display:grid;gap:2px;min-width:0}.followup-item b{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.followup-item span{font-size:9px;color:#747e8d;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.followup-item small{font-size:8.5px;color:#a0a7b3}.followup-item.overdue small{color:#bb681d}.task-check{width:27px;height:27px;border-radius:8px;border:1px solid #dfe5ed;background:#fff;color:#6d7785;cursor:pointer}.task-check:hover{color:#177348;border-color:#bcdcca;background:#f1fbf5}
.table-panel{overflow:hidden}.table-toolbar{padding:13px 15px;border-bottom:1px solid var(--line);display:flex;gap:10px;align-items:center}.page-search{width:min(420px,100%)}.table-toolbar select{margin-left:auto;border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px 32px 9px 10px;font-size:10px;color:#5f6978}.data-table{min-width:900px}.data-row{display:grid;align-items:center;gap:14px;padding:12px 15px;border-bottom:1px solid #edf0f4;text-align:left;width:100%;background:#fff;border-left:0;border-right:0;border-top:0;font-size:10px}.data-row:not(.data-head){cursor:pointer}.data-row:not(.data-head):hover{background:#f9fbfd}.data-head{background:#fafbfd;color:#88919f;font-size:8.5px;text-transform:uppercase;letter-spacing:.075em;font-weight:800;padding-block:10px}.order-row,.data-table>.data-head{grid-template-columns:1.25fr 1.25fr .8fr .8fr .85fr .8fr .75fr}.customer-row,.customer-table>.data-head{grid-template-columns:1.5fr .8fr .55fr .55fr .8fr 1fr}.data-row span{min-width:0}.data-row span>b{display:block;font-size:10.5px;color:#26303e;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.data-row span>small{display:block;color:#8e96a3;font-size:8.5px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.customer-cell{display:flex!important;gap:9px;align-items:center}.avatar.mini{width:31px;height:31px;border-radius:10px;font-size:9px;flex:none}.data-pill{display:inline-flex;align-items:center;border-radius:999px;padding:4px 7px;font-size:8.5px;font-weight:700;background:#f1f3f6;color:#647081;border:1px solid #e8ebef}.data-pill.status.confirmed,.data-pill.payment.paid,.data-pill.delivery.delivered,.data-pill.lifecycle.customer,.data-pill.lifecycle.vip{background:#ebf8f1;color:#167248;border-color:#d9efE3}.data-pill.status.processing,.data-pill.delivery.shipped,.data-pill.lifecycle.prospect{background:#eef4ff;color:#2c59a9;border-color:#dce7fb}.data-pill.status.cancelled,.data-pill.payment.failed,.data-pill.delivery.returned,.data-pill.lifecycle.inactive{background:#fdeff1;color:#aa3743;border-color:#f4dadd}.data-pill.payment.pending,.data-pill.status.new,.data-pill.delivery.ready,.data-pill.priority.high{background:#fff5e6;color:#9d5a0c;border-color:#f7e6c9}.data-pill.priority.urgent{background:#fdeff1;color:#aa3743;border-color:#f4dadd}.table-empty{grid-column:1/-1!important;padding:48px!important}
.page-loading,.page-error,.page-empty{display:grid;place-items:center;text-align:center;gap:6px;color:#8992a0;padding:48px 20px}.page-loading{min-height:240px}.page-loading b,.page-error h2,.page-empty b{color:#505a69}.page-error h2{margin:6px 0 0}.page-error p{margin:0 0 9px}.page-empty.compact{padding:10px 0;display:block;text-align:left}.loading-spinner{width:24px;height:24px;border:2px solid #dfe5ee;border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
.drawer-backdrop{position:fixed;inset:0;background:rgba(14,21,32,.22);backdrop-filter:blur(1px);z-index:50}.detail-drawer{position:fixed;right:0;top:0;bottom:0;width:min(520px,92vw);background:#fff;border-left:1px solid var(--line);box-shadow:-20px 0 55px rgba(20,30,48,.15);z-index:51;overflow:auto}.drawer-head{padding:22px 22px 18px;border-bottom:1px solid var(--line);display:grid;grid-template-columns:1fr 32px;gap:10px;align-items:start}.customer-drawer-head{grid-template-columns:48px 1fr 32px}.drawer-avatar{width:44px;height:44px;border-radius:13px}.drawer-kicker{text-transform:uppercase;letter-spacing:.1em;color:#8c95a3;font-size:8.5px;font-weight:800}.drawer-head h2{font-size:19px;letter-spacing:-.025em;margin:4px 0 4px}.drawer-head p{margin:0;color:#7d8695;font-size:10px}.drawer-close{width:30px;height:30px;border:1px solid var(--line);background:#fff;border-radius:8px;cursor:pointer;color:#6e7786}.drawer-section{padding:18px 22px;border-bottom:1px solid var(--line)}.drawer-section-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.drawer-section h3{font-size:11px;margin:0}.detail-stats{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.detail-stats.three{grid-template-columns:repeat(3,minmax(0,1fr))}.detail-stats>div{border:1px solid #e8ebf0;background:#fafbfd;border-radius:10px;padding:10px;display:grid;gap:5px}.detail-stats span{font-size:8.5px;color:#8a93a2;text-transform:uppercase;letter-spacing:.06em}.detail-stats b{font-size:10px}.detail-stats select{border:0;background:transparent;font-size:10px;font-weight:650;outline:0}.activity-row{display:grid;grid-template-columns:10px minmax(0,1fr);gap:8px;padding:8px 0}.activity-dot{width:7px;height:7px;border-radius:50%;background:#b4bdca;margin-top:4px}.activity-dot.open{background:#df8a28}.activity-dot.done{background:#2c9965}.activity-row>div{display:grid;gap:2px}.activity-row b{font-size:10px}.activity-row span{font-size:8.5px;color:#8e96a3}.activity-row p{font-size:9.5px;color:#657080;margin:4px 0 0;line-height:1.45}.related-row{width:100%;border:0;border-bottom:1px solid #eef1f4;background:#fff;padding:10px 0;display:flex;justify-content:space-between;gap:12px;text-align:left;cursor:pointer}.related-row:hover{background:#fafbfd}.related-row>div{display:grid;gap:3px}.related-row b{font-size:10px}.related-row span{font-size:8.5px;color:#8e96a3}.related-row strong{font-size:10px;color:#344051}.order-total-block{display:grid;gap:4px;background:#f7f9fc;border-radius:12px;padding:14px}.order-total-block span{font-size:9px;color:#7d8795;text-transform:uppercase;letter-spacing:.07em}.order-total-block b{font-size:24px;letter-spacing:-.03em}.order-total-block small{color:#8b94a2;font-size:9px}.order-next{display:flex;gap:7px;align-items:center;margin-top:12px;flex-wrap:wrap}.order-next>span{font-size:9px;color:#7c8694;margin-right:auto}.line-item{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid #eef1f4}.line-item>div{display:grid;gap:3px}.line-item b{font-size:10px}.line-item span{font-size:8.5px;color:#8e96a3}.line-item strong{font-size:10px}.detail-copy{font-size:10px;color:#5f6977;line-height:1.5;margin:4px 0}.order-link{width:100%;text-align:left;grid-template-columns:1fr auto;align-items:center;cursor:pointer}.order-link>div{display:grid;gap:2px}.order-link span{font-size:8.5px;color:#8e96a3}
@media(max-width:1400px){.business-page-content{padding:22px 20px 40px}.crm-grid{grid-template-columns:1fr}.followup-panel{max-width:none}.kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.pipeline-board{grid-template-columns:repeat(6,205px)}}
@media(max-width:1180px){.business-page{grid-column:2/-1}.business-page-content{padding:20px 18px}.detail-stats.three{grid-template-columns:1fr}}
@media(max-width:820px){.business-page{grid-column:1/-1}.business-page-content{padding:18px 12px 32px}.page-header{display:grid}.kpi-grid{grid-template-columns:1fr 1fr}.crm-grid{display:block}.followup-panel{margin-top:12px}.data-table{overflow:auto}.pipeline-board{grid-template-columns:repeat(6,250px)}.detail-drawer{width:100vw}.page-actions{justify-content:flex-start}}
.channel-panel,.channel-flow,.channel-notice{margin-bottom:14px}.channel-notice{padding:18px}.channel-notice b{font-size:12px}.channel-notice p{margin:6px 0 0;color:var(--muted);font-size:10px;line-height:1.5}.channel-account-list{display:grid}.channel-account-card{display:grid;grid-template-columns:42px minmax(0,1fr) auto auto;gap:12px;align-items:center;padding:14px 16px;border-bottom:1px solid var(--line)}.channel-account-card:last-child{border-bottom:0}.channel-logo{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;font-weight:800;font-size:17px}.channel-logo.facebook{background:#eaf1ff;color:#1f5fc4}.channel-account-copy{display:grid;gap:2px;min-width:0}.channel-account-copy b{font-size:11px}.channel-account-copy span,.channel-account-copy small{font-size:9px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.channel-steps{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--line)}.channel-steps>div{background:#fff;padding:18px;display:grid;gap:5px}.channel-steps b{width:25px;height:25px;border-radius:999px;background:var(--soft-blue);color:var(--accent);display:grid;place-items:center}.channel-steps span{font-weight:750;font-size:11px}.channel-steps small{font-size:9px;color:var(--muted);line-height:1.45}.facebook-page-list{display:grid;gap:8px}.facebook-page-option{width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;padding:12px;display:grid;grid-template-columns:38px 1fr auto;gap:10px;align-items:center;text-align:left;cursor:pointer}.facebook-page-option:hover{border-color:#c9d6ea;background:#fafcff}.facebook-page-option span:nth-child(2){display:grid;gap:3px}.facebook-page-option b{font-size:11px}.facebook-page-option small{font-size:9px;color:var(--muted)}.facebook-page-option strong{font-size:9px;color:var(--accent)}@media(max-width:820px){.channel-steps{grid-template-columns:1fr}.channel-account-card{grid-template-columns:38px 1fr}.channel-account-card>.data-pill,.channel-account-card>.btn{grid-column:2}}
.auth-card .auth-help{margin:2px 0 0;color:#7a8598;font-size:12px;line-height:1.5;text-align:center}.auth-card input[type=email],.auth-card input[type=password]{width:100%;box-sizing:border-box}.auth-card #loginBtn:disabled{opacity:.65;cursor:wait}
.avatar{overflow:hidden}.avatar img{width:100%;height:100%;object-fit:cover;display:block}

.platform-nav{margin-top:8px;border-top:1px solid rgba(255,255,255,.07);padding-top:13px}.platform-nav .nav-icon{color:#b9a5ff}.platform-nav:hover .nav-icon{color:#e3dbff}

/* P0 channel qualification */
.qualification-grid{display:grid;gap:10px}.qualification-row{display:grid;grid-template-columns:28px 1fr auto;align-items:center;gap:10px;padding:11px 12px;border:1px solid var(--border,#e5e7eb);border-radius:12px}.qualification-row>span{display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:#eef7f1;font-weight:800}.qualification-row small{opacity:.65}

.conversation-flags{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin-top:10px}.context-action.compact{padding:8px 9px;font-size:10px}.context-action.danger{color:#9b2c2c}.message-attachments{display:flex;flex-wrap:wrap;gap:5px;margin-top:7px}.attachment-chip{font-size:9px;padding:5px 7px;border-radius:8px;background:rgba(0,0,0,.05);color:inherit}.filters select#folderFilter{margin-left:0;max-width:90px}

.queue-tools{display:flex;gap:6px;align-items:center}.notification-btn{position:relative}.notification-count{position:absolute;right:-5px;top:-5px;min-width:16px;height:16px;padding:0 4px;border-radius:999px;background:#d9485f;color:#fff;border:2px solid #fff;font-size:8px;display:grid;place-items:center;font-weight:800}.notification-panel{position:fixed;right:18px;top:70px;width:min(360px,calc(100vw - 28px));max-height:70vh;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 20px 54px rgba(20,28,42,.18);z-index:30;overflow:hidden}.notification-head{padding:14px 15px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.notification-head h3{margin:2px 0 0;font-size:15px}.notification-list{overflow:auto;max-height:58vh}.notification-item{width:100%;border:0;border-bottom:1px solid #f0f2f5;background:#fff;text-align:left;padding:12px 14px;display:grid;gap:4px;cursor:pointer}.notification-item:hover{background:#fafbfc}.notification-item.unread{background:#f5f8ff}.notification-item b{font-size:11px;color:var(--ink)}.notification-item span{font-size:10px;color:var(--muted);line-height:1.4}.notification-item time{font-size:9px;color:#9aa2ae}.notification-empty{padding:34px 18px;text-align:center;color:var(--muted);font-size:10px}

/* dev.17 delivery state + notification preferences */
.delivery-state{font-weight:700;font-size:11px;letter-spacing:.01em}
.delivery-read{color:var(--success,#1f8f5f)}
.delivery-delivered{color:var(--accent,#315efb)}
.delivery-failed{color:var(--danger,#b42318)}
.delivery-unknown,.delivery-queued{color:var(--muted,#738099)}
.notification-prefs{border-top:1px solid var(--line,#e8ebf0);padding:14px 16px;display:grid;gap:10px;background:var(--surface,#fff)}
.notification-prefs label{display:flex;align-items:center;gap:9px;font-size:13px;color:var(--text,#1d2533)}
.notification-prefs input{width:16px;height:16px;accent-color:var(--brand,#154734)}
.lead-score-line{display:flex;margin:0 0 8px}.score-pill{font-size:8px;font-weight:800;padding:3px 6px;border-radius:999px;background:#eef2f6;color:#657080}.score-pill.hot{background:#fff0f0;color:#b42335}.score-pill.warm{background:#fff6e8;color:#a45d0b}.score-pill.cold{background:#edf5ff;color:#2d64a8}.drawer-actions{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap}
.header-actions{display:flex;gap:7px;align-items:center}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:10px}.settings-grid label,.hours-row{font-size:9px;color:#697486}.settings-grid input,.hours-row input[type=time],.rule-row input[type=number]{border:1px solid #dfe5ed;border-radius:8px;padding:7px;background:#fff}.rule-list,.hours-list,.assignment-list{display:grid;gap:6px;margin:10px 0 12px}.rule-row,.assignment-row,.hours-row{display:grid;align-items:center;gap:8px;border:1px solid #edf0f4;border-radius:9px;padding:8px}.rule-row{grid-template-columns:18px 1fr 78px}.assignment-row{grid-template-columns:18px 1fr}.assignment-row span{display:grid}.assignment-row small{color:#9aa2ad}.hours-row{grid-template-columns:90px 80px 1fr 1fr}
.ai-test-result{margin-top:14px;padding:14px;border:1px solid #e7eaf0;border-radius:12px;background:#fafbfc;min-height:72px}.ai-answer{white-space:pre-wrap;line-height:1.55}.ai-meta{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-top:12px;font-size:12px;color:#667085}.settings-check-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:12px 0}.settings-check{display:flex!important;gap:8px;align-items:center}.settings-check input,.settings-check-grid input{width:auto!important}.page-grid.two{display:grid;grid-template-columns:1fr 1fr;gap:18px}@media(max-width:900px){.page-grid.two{grid-template-columns:1fr}.settings-check-grid{grid-template-columns:1fr}}


/* dev.23 AI Seller production UI */
.ai-page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:20px}.ai-page-head h1{margin:6px 0 6px;font-size:30px;letter-spacing:-.035em}.ai-page-head p{margin:0;color:var(--muted);font-size:12px;line-height:1.55;max-width:720px}.ai-head-status{display:grid;justify-items:end;gap:7px}.ai-head-status>span{font-size:10px;color:var(--muted)}
.ai-metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:14px}.ai-metric-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 17px;display:grid;gap:5px;box-shadow:0 1px 1px rgba(16,24,40,.02)}.ai-metric-card>span{font-size:9px;letter-spacing:.08em;text-transform:uppercase;color:#7e8796;font-weight:800}.ai-metric-card>b{font-size:22px;letter-spacing:-.025em}.ai-metric-card>small{font-size:9px;color:#929aa7;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ai-readiness-stack{display:grid;gap:9px;margin-bottom:18px}.ai-readiness-card{display:grid;grid-template-columns:30px 1fr;gap:11px;align-items:start;border-radius:12px;padding:12px 14px;border:1px solid var(--line);background:#fff}.ai-readiness-card.ready{border-color:#cce7da;background:#f6fbf8}.ai-readiness-card.ready.subtle{background:#fbfdfc}.ai-readiness-card.blocked{border-color:#f1c8ce;background:#fff7f8}.ai-readiness-card.warning{border-color:#eadbbd;background:#fffbf3}.ai-readiness-icon{width:25px;height:25px;border-radius:999px;display:grid;place-items:center;font-size:11px;font-weight:900;background:#eef2f6}.ai-readiness-card.ready .ai-readiness-icon{background:#dff3e8;color:#147a4e}.ai-readiness-card.blocked .ai-readiness-icon{background:#fdecee;color:#b23642}.ai-readiness-card.warning .ai-readiness-icon{background:#fff0d4;color:#a15b09}.ai-readiness-card>div:last-child{display:grid;gap:3px}.ai-readiness-card b{font-size:11px}.ai-readiness-card span{font-size:10px;color:#687385;line-height:1.45}.ai-readiness-card code{font:9px ui-monospace,SFMono-Regular,Menlo,monospace;background:rgba(0,0,0,.05);padding:1px 4px;border-radius:4px}
.ai-layout{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(420px,.95fr);gap:16px;align-items:start}.ai-panel{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px;box-shadow:0 1px 2px rgba(16,24,40,.025)}.ai-panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:16px}.ai-panel-head h2{font-size:17px;letter-spacing:-.02em;margin:4px 0 0}.ai-form-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:13px}.ai-field{display:grid;gap:7px;font-size:10px;font-weight:700;color:#4b5667}.ai-field>span{font-size:9px;text-transform:uppercase;letter-spacing:.055em;color:#7d8796}.ai-field select,.ai-field input[type=number],.ai-field textarea,.ai-test-box textarea{width:100%;border:1px solid #dfe4ec;background:#fff;border-radius:10px;padding:10px 11px;outline:0;transition:.14s;resize:vertical}.ai-field select:focus,.ai-field input:focus,.ai-field textarea:focus,.ai-test-box textarea:focus{border-color:#9fb3dc;box-shadow:0 0 0 3px #eff4ff}.ai-field-wide{grid-column:1/-1}.ai-toggle{display:grid!important;grid-template-columns:18px 1fr;align-items:start;border:1px solid #e6eaf0;border-radius:11px;padding:12px;background:#fafbfd}.ai-toggle input{width:16px!important;height:16px;margin-top:2px}.ai-toggle span{display:grid;gap:2px;text-transform:none;letter-spacing:0}.ai-toggle b{font-size:11px;color:#263043}.ai-toggle small{font-size:9px;color:#818b99;font-weight:500;line-height:1.4}
.ai-capability-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:15px 0}.ai-capability-grid label{border:1px solid #e9ecf1;border-radius:10px;padding:10px;display:grid;grid-template-columns:16px 1fr;gap:8px;align-items:start;background:#fcfdfe}.ai-capability-grid input{width:15px!important;height:15px;margin-top:2px}.ai-capability-grid span{display:grid;gap:2px}.ai-capability-grid b{font-size:10px}.ai-capability-grid small{font-size:8.5px;color:#8992a0;line-height:1.35}.ai-panel-actions{display:flex;justify-content:flex-end;padding-top:3px}.ai-panel-actions .btn{min-width:130px}
.ai-helper{font-size:10px;line-height:1.55;color:#707b8b;margin:-3px 0 14px}.ai-test-box{display:grid;gap:10px}.ai-test-box textarea{min-height:145px;font-size:12px;line-height:1.55;background:#fcfdff}.ai-test-box .btn{justify-self:start;min-width:170px}.ai-test-box .btn:disabled{opacity:.55;cursor:not-allowed}.ai-test-result{margin-top:14px;padding:16px;border:1px solid #e7eaf0;border-radius:12px;background:#fafbfc;min-height:94px}.ai-empty-state{display:grid;gap:5px;align-content:center;min-height:58px}.ai-empty-state b{font-size:11px}.ai-empty-state span{font-size:10px;line-height:1.45;color:#7d8796}.ai-empty-state.error b{color:var(--red)}.ai-loading{display:flex;align-items:center;gap:9px;color:#697486;font-size:10px}.ai-loading i{width:13px;height:13px;border:2px solid #d9e2f2;border-top-color:var(--accent);border-radius:50%;animation:aiSpin .8s linear infinite}@keyframes aiSpin{to{transform:rotate(360deg)}}.ai-answer{font-size:12px;white-space:pre-wrap;line-height:1.6;color:#263043}.ai-meta{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-top:13px;font-size:9px;color:#7b8594}
.ai-runs-panel{margin-top:16px}.ai-run-list{display:grid}.ai-run-row{display:flex;justify-content:space-between;gap:18px;align-items:center;padding:12px 0;border-top:1px solid #eef1f4}.ai-run-row:first-child{border-top:0;padding-top:0}.ai-run-copy{display:grid;gap:3px;min-width:0}.ai-run-copy b{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ai-run-copy small{font-size:8.5px;color:#8993a2}.ai-run-meta{display:flex;gap:8px;align-items:center;white-space:nowrap}.ai-run-meta>span{font-size:8.5px;color:#9098a5}
@media(max-width:1180px){.ai-metric-grid{grid-template-columns:1fr 1fr}.ai-layout{grid-template-columns:1fr}.ai-form-grid{grid-template-columns:1fr 1fr}.ai-field-wide{grid-column:1/-1}}@media(max-width:700px){.ai-page-head{display:grid}.ai-head-status{justify-items:start}.ai-metric-grid{grid-template-columns:1fr}.ai-form-grid,.ai-capability-grid{grid-template-columns:1fr}.ai-field-wide{grid-column:auto}.ai-panel{padding:16px}}

/* dev.24 Catalog & Knowledge Manager */
.catalog-table{display:grid}.catalog-head,.catalog-row{display:grid;grid-template-columns:minmax(260px,1fr) 150px 110px 130px;gap:14px;align-items:center;padding:11px 14px}.catalog-head{font-size:9px;text-transform:uppercase;letter-spacing:.07em;color:#8791a1;font-weight:800;border-bottom:1px solid var(--line)}.catalog-row{width:100%;border:0;border-bottom:1px solid #eef1f4;background:#fff;text-align:left;cursor:pointer}.catalog-row:hover,.knowledge-row:hover{background:#fafcff}.catalog-main{display:grid;gap:3px}.catalog-main b,.knowledge-row b{font-size:11px;color:#20293a}.catalog-main span,.knowledge-row span,.knowledge-row small{font-size:9px;color:#7e8898;line-height:1.45}.product-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.product-form-grid label{display:grid;gap:6px;font-size:9px;font-weight:800;color:#687486;text-transform:uppercase;letter-spacing:.04em}.product-form-grid input,.product-form-grid select,.product-form-grid textarea{width:100%;border:1px solid #dfe5ed;border-radius:9px;padding:9px 10px;background:#fff;text-transform:none;letter-spacing:0;font:inherit;color:var(--ink)}.product-form-grid .wide{grid-column:1/-1}.import-help{display:grid;gap:5px;border:1px solid #e9edf3;background:#fafbfd;border-radius:10px;padding:12px;margin:12px 0}.import-help b{font-size:10px}.import-help span{font-size:9px;color:#7b8595;line-height:1.45}.knowledge-list{display:grid}.knowledge-row{width:100%;display:grid;grid-template-columns:minmax(0,1fr) 100px 120px;gap:14px;align-items:center;text-align:left;border:0;border-bottom:1px solid #eef1f4;background:#fff;padding:13px 14px;cursor:pointer}.knowledge-row>div:first-child{display:grid;gap:3px;min-width:0}.knowledge-row small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@media(max-width:800px){.catalog-head{display:none}.catalog-row,.knowledge-row{grid-template-columns:1fr;gap:7px}.product-form-grid{grid-template-columns:1fr}.product-form-grid .wide{grid-column:auto}}
.smart-import-workspace{display:grid;gap:14px;margin-top:16px}.smart-import-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.smart-import-summary>div{display:grid;gap:4px;padding:10px;border:1px solid #e5e9ef;border-radius:10px;background:#fafbfd}.smart-import-summary span,.smart-section-head span,.mapping-row small{font-size:9px;color:#7d8795}.smart-import-summary b{font-size:13px;color:#1f2937}.smart-sheet,.smart-import-controls label{display:grid;gap:6px;font-size:9px;font-weight:800;text-transform:uppercase;color:#687486}.smart-sheet select,.smart-import-controls select,.smart-import-controls input,.mapping-row select{width:100%;border:1px solid #dfe5ed;border-radius:9px;padding:9px 10px;background:#fff;color:var(--ink)}.smart-warning{padding:10px 12px;border-radius:9px;background:#fff8e8;border:1px solid #f4dfaa;color:#805d18;font-size:9px;line-height:1.45}.smart-section-head{display:flex;justify-content:space-between;align-items:end;border-top:1px solid #edf0f4;padding-top:13px}.mapping-list{display:grid;border:1px solid #e8ecf1;border-radius:10px;overflow:hidden}.mapping-row{display:grid;grid-template-columns:minmax(0,1fr) 24px minmax(160px,.8fr);gap:10px;align-items:center;padding:10px 12px;border-bottom:1px solid #eef1f4}.mapping-row:last-child{border-bottom:0}.mapping-row>div{display:grid;gap:2px}.mapping-row>b{font-size:10px}.mapping-row>span{text-align:center;color:#98a2b3}.smart-sample{overflow:auto;border:1px solid #e8ecf1;border-radius:10px}.smart-sample-row{display:grid;grid-template-columns:repeat(6,minmax(120px,1fr));min-width:720px}.smart-sample-row span{font-size:8px;padding:8px;border-right:1px solid #eef1f4;border-bottom:1px solid #eef1f4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.smart-sample-row.head span{font-weight:800;background:#fafbfd;color:#667085}.smart-import-controls{display:grid;grid-template-columns:1fr 1fr;gap:10px}.smart-result{display:grid;gap:4px;padding:11px 12px;border-radius:10px;margin-top:10px}.smart-result.success{background:#effaf4;border:1px solid #cdebd9}.smart-result.error{background:#fff3f2;border:1px solid #f5d0cc}.smart-result span,.smart-result small{font-size:9px;color:#667085}@media(max-width:800px){.smart-import-summary,.smart-import-controls{grid-template-columns:1fr}.mapping-row{grid-template-columns:1fr}.mapping-row>span{display:none}}
.smart-import-workspace{display:grid;gap:14px;margin-top:16px}.smart-import-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.smart-import-summary>div{display:grid;gap:4px;padding:10px;border:1px solid #e5e9ef;border-radius:10px;background:#fafbfd}.smart-import-summary span,.smart-section-head span,.mapping-row small{font-size:9px;color:#7d8795}.smart-import-summary b{font-size:13px;color:#1f2937}.smart-sheet,.smart-import-controls label{display:grid;gap:6px;font-size:9px;font-weight:800;text-transform:uppercase;color:#687486}.smart-sheet select,.smart-import-controls select,.smart-import-controls input,.mapping-row select{width:100%;border:1px solid #dfe5ed;border-radius:9px;padding:9px 10px;background:#fff;color:var(--ink)}.smart-warning{padding:10px 12px;border-radius:9px;background:#fff8e8;border:1px solid #f4dfaa;color:#805d18;font-size:9px;line-height:1.45}.smart-section-head{display:flex;justify-content:space-between;align-items:end;border-top:1px solid #edf0f4;padding-top:13px}.mapping-list{display:grid;border:1px solid #e8ecf1;border-radius:10px;overflow:hidden}.mapping-row{display:grid;grid-template-columns:minmax(0,1fr) 24px minmax(160px,.8fr);gap:10px;align-items:center;padding:10px 12px;border-bottom:1px solid #eef1f4}.mapping-row:last-child{border-bottom:0}.mapping-row>div{display:grid;gap:2px}.mapping-row>span{text-align:center;color:#98a2b3}.smart-sample{overflow:auto;border:1px solid #e8ecf1;border-radius:10px}.smart-sample-row{display:grid;grid-template-columns:repeat(6,minmax(120px,1fr));min-width:720px}.smart-sample-row span{font-size:8px;padding:8px;border-right:1px solid #eef1f4;border-bottom:1px solid #eef1f4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.smart-sample-row.head span{font-weight:800;background:#fafbfd;color:#667085}.smart-import-controls{display:grid;grid-template-columns:1fr 1fr;gap:10px}.smart-result{display:grid;gap:4px;padding:11px 12px;border-radius:10px;margin-top:10px}.smart-result.success{background:#effaf4;border:1px solid #cdebd9}.smart-result.error{background:#fff3f2;border:1px solid #f5d0cc}.smart-result span,.smart-result small{font-size:9px;color:#667085}@media(max-width:800px){.smart-import-summary,.smart-import-controls{grid-template-columns:1fr}.mapping-row{grid-template-columns:1fr}.mapping-row>span{display:none}}
.ai-test-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:0 0 10px}.ai-test-toolbar .btn.small{padding:7px 10px;font-size:9px}.ai-test-result{max-height:420px;overflow:auto}.ai-conversation{display:grid;gap:12px}.ai-turn{display:grid;gap:5px;max-width:92%}.ai-turn>span{font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:#7d8796}.ai-turn>div:not(.ai-meta){padding:10px 12px;border-radius:11px;font-size:12px;line-height:1.55;white-space:pre-wrap}.ai-turn.user{justify-self:end}.ai-turn.user>span{text-align:right}.ai-turn.user>div:not(.ai-meta){background:#eef4ff;border:1px solid #d9e5fb}.ai-turn.assistant{justify-self:start}.ai-turn.assistant>div:not(.ai-meta){background:#fff;border:1px solid #e5e9ef}
.ai-provider-accounts{display:grid;gap:8px;margin-top:10px}.ai-provider-row{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:9px 10px;border:1px solid var(--line,#e7e7e7);border-radius:10px;background:rgba(255,255,255,.55)}.ai-provider-row>div{display:grid;gap:3px}.ai-provider-row>div:last-child{text-align:right;justify-items:end}.ai-provider-row small{opacity:.72;font-size:12px}

/* Keep workspace navigation reachable on tablets and phones. */
@media(min-width:821px) and (max-width:1180px){
 .workspace,.workspace.context-collapsed{grid-template-columns:72px 290px minmax(0,1fr)}
 .thread{min-width:0}
}
@media(max-width:820px){
 .workspace,.workspace.context-collapsed{position:relative;grid-template-columns:minmax(0,1fr)}
 .nav{display:flex;position:absolute;inset:0 0 auto;height:104px;padding:8px;z-index:5;gap:8px}
 .nav-brand,.nav-label,.nav-bottom .status-card,.nav-bottom .profile-avatar,.nav-bottom .profile-copy{display:none}
 .nav-workspace{display:block;width:calc(100% - 44px);padding:0;margin:0;border:0}
 .nav-workspace select{padding:7px 10px}
 .nav nav{display:flex;overflow-x:auto;gap:4px;min-height:40px;scrollbar-width:thin}
 .nav-item{display:flex;flex:none;align-items:center;gap:6px;padding:8px 10px}
 .nav-text{display:inline;font-size:12px}
 .nav-item .badge{position:static;margin:0}
 .nav-bottom{position:absolute;right:8px;top:8px;margin:0}
 .profile-row{padding:0}
 .queue,.thread{top:104px}
 .business-page{position:absolute;inset:104px 0 0;min-width:0;overflow:auto}
}

/* HarinOS 0.28.0 — Operations Console */
:root{--nav:#0d1420;--nav-2:#172131;--accent:#2456b8;--accent-2:#19428f;--bg:#f5f7fa;--surface-2:#f8fafc;--line:#e4e8ef;--shadow-soft:0 1px 2px rgba(17,24,39,.03),0 12px 32px rgba(17,24,39,.055)}
.workspace{grid-template-columns:236px 380px minmax(520px,1fr) 316px;background:var(--bg)}
.workspace.context-collapsed{grid-template-columns:236px 380px minmax(520px,1fr) 0}
.nav{padding:18px 12px 14px;background:linear-gradient(180deg,#0c1420 0%,#101927 100%);border-right:1px solid rgba(255,255,255,.025)}
.nav-brand{padding:0 9px 18px}.brand-copy b{font-size:14px;letter-spacing:-.01em}.brand-copy span{color:#718097}
.nav-workspace{padding:9px 7px 15px;margin-bottom:7px}.nav-workspace select{height:38px;background:#141f2e;border-color:#263347;border-radius:10px}
.nav nav.nav-groups{display:grid;gap:13px;overflow:auto;padding:5px 0 12px;scrollbar-width:none}.nav nav.nav-groups::-webkit-scrollbar{display:none}.nav-group{display:grid;gap:3px}.nav-section-label{padding:0 10px 5px;font-size:8px;text-transform:uppercase;letter-spacing:.16em;font-weight:800;color:#536176}.nav-item{min-height:37px;border-radius:9px;padding:8px 10px}.nav-item.active{background:linear-gradient(90deg,#20314a,#1b293c);box-shadow:inset 0 0 0 1px rgba(255,255,255,.025)}.nav-item.active .nav-icon{color:#9ebcff}.nav-item:hover{background:#162234}.nav-bottom{padding-top:8px}.status-card{border-top-color:rgba(255,255,255,.075)}
.business-page{grid-column:2/-1;background:var(--bg);overflow:auto;min-width:0}.business-page-content{max-width:1500px;margin:0 auto;padding:30px 34px 54px}.page-header{margin-bottom:22px;display:flex;justify-content:space-between;gap:24px;align-items:flex-end}.page-header h1{font-size:27px;line-height:1.1;letter-spacing:-.035em;margin:4px 0 7px}.page-header p{font-size:11px;color:var(--muted);max-width:650px;line-height:1.5;margin:0}.page-actions,.header-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.panel{border:1px solid var(--line);border-radius:15px;background:#fff;box-shadow:var(--shadow-soft);overflow:hidden}.panel-head{padding:18px 19px 14px}.panel-head h2{font-size:14px;letter-spacing:-.015em;margin:0 0 4px}.panel-head p{font-size:9.5px;color:var(--muted);line-height:1.5;margin:0}.section-eyebrow{display:block;font-size:8px;font-weight:800;letter-spacing:.12em;text-transform:uppercase;color:var(--accent);margin-bottom:5px}
.btn{border-radius:9px;min-height:34px;padding:7px 12px;font-size:10px;font-weight:700}.btn.primary{background:#1f4fa9;border-color:#1f4fa9;box-shadow:0 5px 14px rgba(31,79,169,.13)}.btn.primary:hover{background:#183f88}.btn.ghost{background:#fff;border-color:#dfe4eb;color:#455166}.btn.ghost:hover{border-color:#cbd3df;background:#fafbfc}
.command-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:11px;margin-bottom:14px}.command-metric{background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 18px;display:grid;gap:6px;min-height:111px;box-shadow:var(--shadow-soft);position:relative;overflow:hidden}.command-metric:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:#dfe7f7}.command-metric.attention:before{background:#d8952a}.command-metric>span{font-size:9px;text-transform:uppercase;letter-spacing:.075em;font-weight:750;color:#7b8595}.command-metric>b{font-size:23px;letter-spacing:-.035em;color:#172033}.command-metric>small{font-size:9px;color:#8b94a2}.overview-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,.72fr);gap:14px;margin-bottom:14px}.overview-grid.secondary{grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr)}.command-panel{min-height:270px}.ops-list{display:grid;border-top:1px solid #edf0f4}.ops-row{border:0;border-bottom:1px solid #edf0f4;background:#fff;width:100%;display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:11px;align-items:center;padding:12px 18px;text-align:left;cursor:pointer}.ops-row:last-child{border-bottom:0}.ops-row:hover{background:#fafcff}.ops-score{width:34px;height:34px;display:grid;place-items:center;border-radius:10px;background:#f0f3f7;color:#536075;font-size:10px;font-weight:850}.ops-score.critical{background:#fff0f1;color:#a82d39}.ops-score.high{background:#fff6e6;color:#97600d}.ops-score.medium{background:#edf4ff;color:#2456a9}.ops-copy{display:grid;gap:3px;min-width:0}.ops-copy b{font-size:10.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ops-copy small{font-size:9px;color:#7e8897;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ops-value{font-size:9px;color:#5f6b7c;font-weight:700;white-space:nowrap}.mini-bars{display:grid;gap:13px;padding:4px 19px 20px}.mini-bar-row{display:grid;grid-template-columns:88px 1fr 24px;gap:10px;align-items:center}.mini-bar-row>span{font-size:9px;color:#687486}.mini-bar-row>div{height:6px;background:#eef1f5;border-radius:999px;overflow:hidden}.mini-bar-row i{display:block;height:100%;background:linear-gradient(90deg,#2d60ba,#7095da);border-radius:999px}.mini-bar-row>b{text-align:right;font-size:9px}.channel-performance-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;padding:0 18px 18px}.channel-performance{display:grid;gap:4px;background:#f8fafc;border:1px solid #ebeff4;padding:13px;border-radius:11px}.channel-performance span{font-size:8.5px;text-transform:uppercase;letter-spacing:.06em;color:#778294;font-weight:800}.channel-performance b{font-size:13px}.channel-performance small{font-size:8.5px;color:#8b94a2}.leakage-summary{padding:8px 20px 24px;display:grid;gap:6px;align-content:center;min-height:160px}.leakage-summary strong{font-size:42px;letter-spacing:-.055em}.leakage-summary span{font-size:11px;font-weight:700}.leakage-summary small{font-size:9px;color:#87909e;line-height:1.45}
.analytics-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:14px}.analytics-table{display:grid;border-top:1px solid #edf0f4}.analytics-row{display:grid;grid-template-columns:minmax(0,1fr) 145px 70px;gap:12px;align-items:center;padding:11px 18px;border-bottom:1px solid #edf0f4;font-size:9.5px}.analytics-row:last-child{border-bottom:0}.analytics-row.head{background:#fafbfd;color:#8892a1;text-transform:uppercase;letter-spacing:.06em;font-size:8px;font-weight:800}.analytics-row>b{font-size:10px}.analytics-row.campaign>span:first-child{display:grid;gap:2px}.analytics-row.campaign small{font-size:8px;color:#8a94a3}.leakage-list{display:grid;border-top:1px solid #edf0f4}.leakage-row{display:grid;grid-template-columns:92px 1fr auto;gap:10px;align-items:center;padding:11px 18px;border-bottom:1px solid #edf0f4}.leakage-row>span{font-size:8px;text-transform:uppercase;color:#a15b09;font-weight:800}.leakage-row>b{font-size:9.5px}.leakage-row>small{font-size:8.5px;color:#8993a1}.premium-kpis .kpi-card{box-shadow:var(--shadow-soft)}
.queue-head{padding:21px 17px 14px}.queue-title h1{font-size:21px}.thread-head{height:76px}.context{background:#fbfcfe}.context-card{border-color:#e7ebf1}.conversation.active{background:#f0f5ff}.conversation.active:before{background:#2456b8}
.page-loading,.page-error{min-height:60vh;display:grid;place-items:center;align-content:center;gap:10px;text-align:center}.loading-spinner{width:22px;height:22px;border:2px solid #e3e8f0;border-top-color:#2456b8;border-radius:50%;animation:harin-spin .7s linear infinite}@keyframes harin-spin{to{transform:rotate(360deg)}}
@media(max-width:1180px){.command-strip{grid-template-columns:1fr 1fr}.overview-grid,.overview-grid.secondary,.analytics-grid{grid-template-columns:1fr}.business-page-content{padding:24px 22px 44px}}
@media(max-width:820px){.nav nav.nav-groups{display:flex;gap:4px;padding:0}.nav-group{display:flex;gap:4px}.nav-section-label{display:none}.business-page-content{padding:18px 12px 36px}.command-strip{grid-template-columns:1fr 1fr}.page-header{align-items:flex-start;display:grid}.analytics-row{grid-template-columns:minmax(0,1fr) 110px 45px}.leakage-row{grid-template-columns:1fr}.channel-performance-grid{grid-template-columns:1fr}}
@media(max-width:520px){.command-strip{grid-template-columns:1fr}.command-metric{min-height:94px}.analytics-row{grid-template-columns:1fr auto}.analytics-row>span:last-child{display:none}}

/* Keep the mobile layout after the Operations Console desktop overrides. */
@media(max-width:820px){
 .workspace,.workspace.context-collapsed{position:relative;grid-template-columns:minmax(0,1fr);min-width:0}
 .nav{display:flex;position:absolute;inset:0 0 auto;height:104px;padding:8px;z-index:5;gap:8px;border-right:0}
 .nav-brand,.nav-label,.nav-bottom .status-card,.nav-bottom .profile-avatar,.nav-bottom .profile-copy{display:none}
 .nav-workspace{display:block;width:calc(100% - 44px);padding:0;margin:0;border:0}
 .nav nav.nav-groups{display:flex;overflow-x:auto;gap:4px;padding:0;min-height:40px}
 .nav-group{display:flex;gap:4px}.nav-section-label{display:none}
 .nav-item{display:flex;flex:none;align-items:center;gap:6px;padding:8px 10px}
 .nav-text{display:inline;font-size:12px}.nav-item .badge{position:static;margin:0}
 .nav-bottom{position:absolute;right:8px;top:8px;margin:0}
 .queue,.thread{top:104px;min-width:0}
 .business-page{grid-column:1;position:absolute;inset:104px 0 0;min-width:0;overflow:auto}
}